Mago Entertainment

FAQS

How can I sign up as Mago Entertainment member?

Mago Entertainment is a very straight forward Internet portal, all you need to do is to become a registered member by signing up free on the main page, fill in all the required information, upon that you can participate in the games instantly.

What is Tokens Tokens

Tokens

is used for playing game from any open competition.

How do I get Tokens Tokens

to play?

After registering as a new member, you will be given 1000 free Tokens Tokens

as a compliment from Mago Entertainment, you may make use of these Tokens Tokens

to participate in those games from Mago Entertainment. If you have used up all the Tokens Tokens

and would like top-up more, we have offered a range of payment alternatives both online and MolePoints.

Besides, you can earn extra Tokens Tokens

from payment reference. Please read FAQ Question " What is payment reference? ", for further information.

What is Bid Golds

Bid Golds

is used for bidding any open prizes in prize listing page.

How do I get Bid Golds

to bid?

Bid Golds

can be earned by winning any open game competition.

How do I win prize?

Use your Bid Golds

to bid any prize you like, if you have been out-bidded within the open bidding period, try to put higher Bid Golds

to gain your place in bid. When the prize bidding period ended, if you win the bid, the prize is yours.

Only winner Bid Golds

will be deducted at the end of bidding date, members who have been out-bidded will gain back their Bid Golds

.

To know more on how it works, please refer to our Tutorial.

If I am the winner, how can I redeem my prize?

Prize winner will be contacted by Mago Entertainment staff to collect their prize after 14 days from the competition closing day. If prize winner failed to collect the prize from the notify date of collection within 30 days, the prize will be forfeit and it will be bring forward for the next game/competition.

Winners of the prizes will have to present themselves to our main office, along with their NRIC to verify their genuine identities, this is to avoid accidents such as lost parcel due to shipping or unauthorized receivers of prizes to occur.

If I cannot present myself personally to collect the prize, are there any other possible solutions for this problem?

Winner can appoint a friend or a relative to you to collect the prize. However, you must write a letter with your signature saying that, that person is representing you to collect the prize and his or her name and NIRC must be stated in the letter as we will request his/her Mycard to verify with the authenticity. (Please take note that this protocol is necessary to ensure we give out the prizes to the actual recipients and hence we would prefer the winner himself or herself to collect the prize.)

Why am I having login difficulties?

The only reason that may have resulted in login problems for members will be perhaps our portal is under technical maintenance, however, before such an incident happens, Mago Entertainment's Support Team will notify all members.

Q10

What if I forgot my user ID or Password?

A10

Under the sign in page, there is a link that can assist members to retrieve their user ID and passwords, all you need to do is to follow according to the simple instructions we have provided. However, Mago Entertainment's Customer Support Team will be glad to attend to you via phone calls or emails should you need further assistance.

Q11

Why my score is not on the game score ranking list?

A11

Our system will only displayed the Top 3s and if your name is not there, it is mostly because your scores are not high enough to remain within the top 3 high scores, therefore you will have to try harder. However, user can keep track thier ranking under My Account.

Q12

Why is the registration information so specific and detailed?

A12

Registration information has to be very specific and detail primarily is because we will certainly need genuine details of members so that when they become winners of prizes, Mago Entertainment's Administrators will be able to verify their identities without much hassle and also delivering them to the correct destinations.

Furthermore, should there be any useful notifications and announcements, it is in the members' best interest not to miss out.

This portal emphasizes on transparency, therefore we will require every member's sincere cooperation to ensure all activities are fair and smooth, surely no one will want tricky members to disturb our fun, right?

Q13

Is it safe to make payments online?

A13

Times have changed nowadays compared to 10 years ago, we do believe the current technologies we have will be more than powerful enough protect all Mago Entertainment's members' activities on our portal. Furthermore we do have our own unique fraud countermeasures to ensure members' risks are minimized.

In fact current Mago Entertainment's Management is in the process of devising a fraud guarantee scheme to ensure that members' frauds occurred within Mago portal will be given compensations, the scheme has yet to pass but its only a matter of time.

Q14

What are the payment modes offered?

A14

There are 2 main types of payment mode, online payment and MolePoints. The online payment modes offered now are credit cards (VISA, MASTERCARD), bank transfer and PosPay online.

Mago Entertainment is also in the process of introducing SMS top-up via mobile phones and also Kiosk payment solutions all 7-Eleven convenience stores in order to provide all the alternatives available for members' conveniences.

Q15

What is payment reference?

A15

Each payment at least RM20 will give you a reference number for your next payment to gain extra Tokens Tokens

. Reference Tokens Tokens

is depend on reference value (50% from previous amount). Every reference number only can be used once.

Example

Step 1:	Member 'A' top-up RM20 for 8000 Tokens , 'A' get a reference number, with reference value 4000 Tokens .
Step 2:	For next payment, 'A' select the reference number and successfully make any payment, 'A' will gain another 4000 Tokens .

Q16

Will you offer further games in the future?

A16

Of course! New games are under development by our team, we do hope you have enough patience to wait for more interesting games to be offered by us!